The Value of the Service Desk.

August 31st, 2016

For managers, CEOs, and CFOs, the value of a Service Desk is often very hard to define. It is hard to define because Service Desks cannot be quantified easily on a ledger, but often they are extremely valuable to an organization.

To understand the value of a Service Desk, first understand whether your organization is getting a help desk or a Service Desk. What is the difference between the two? Does it even matter? Though people often use the terms interchangeably, there is a significant difference between the two. Help …

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What’s in your contract?

June 28th, 2016

Managed services can be a complicated world. When an organization decides to outsource their IT services to a managed service provider (MSP) at some point, a contract will come into play. Contracts are meant to set expectations for both the MSP and the customer, but not all contracts are created equal. Do you know what you are getting for your monthly fees? How do you know if you are receiving what you paid for?

Let’s breakdown a few things to look for in a managed services contract:

Services …

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Planning for Adversity: Ensuring business communication continuity with the cloud

April 5th, 2016

Your new marketing campaign was a huge success and your office is receiving the highest level of calls you’ve ever experienced in your growing business.  Your staff is taking live calls, checking voicemail and returning customer inquiries as fast as they can.

Can you imagine the impact if your phone system goes down mid-morning – at the peak of the call volume?

Who knows why disaster strikes?

It could be a clumsy utility worker, a lightening storm or some other unpredictable problem.  Phone system issues are a reality with traditional telecommunications systems and …

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Ramping Up: Deploying a Phone System that Works for Remote Employees

March 29th, 2016

What if you were challenged by your CEO to hire a significant number of new employees within the next 6 months?  He would want you to find the right talent that will do the jobs exceptionally well and meet the demands of your growing business.

As a senior manager, you know that finding employees with the right stuff will require you to look outside of your current office locations.  Your goal is to find the right people – location is no longer critical.  And, you need to remain close to the …

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Ransomware

March 14th, 2016

In the past year, US businesses and consumers experienced more than $18 million in losses stemming from ransomware. In Q1 of 2015, reported ransomware attacks increased 165% from Q4 of 2014.

 What is ransomware?

Ransomware is malware that’s designed to lock and encrypt data on computer systems for the purposes of extorting payment to perpetrators of the malware attack to unlock and decrypt the affected files. Some forms will also spread throughout computer networks once a connected computer has been compromised and proceed with encrypting files across vulnerable computers and servers. …

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How to Empower Employee Collaboration with Cloud Communications

February 9th, 2016

Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel that were planned far in advance? That brings up not-so-fond memories of securing landlines, delayed flights, flip charts, windowless meeting rooms and maybe even slide projectors!

Of course in today’s business world, this is an outdated and impractical proposition. You and your team are mobile, on demand. Your mobility requires today’s flexible business communication tools that enable quick teamwork to solve business problems.

But how do you create collaboration …

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Unified Communications Changes the Nature of Work

January 29th, 2016

In the 21st century, work is no longer a place you go, but a thing you do. That’s the nature of the changing work place. And your phone system needs to work with you – in multiple locations, with a mobile and growing staff, and a customer that demands high quality communications. You do more. Your phone system needs to support you, not hinder you.

As your business changes and grows, you’re likely hiring employees that will work remotely and flexibly. You may have sales people …

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Here’s Why Videoconferencing Systems Should Be Your Company’s Secret Weapon

September 11th, 2015

Technology is evolving faster than during any other time in human history, and it is imperative for your company that you adapt accordingly so you don’t get left behind. The idea of flying across the country just to have a business meeting is no longer feasible, and the growing dependence on mobile communication has a major effect on how you run your business.

By investing in the best possible video conferencing systems and VoIP telephony systems, you are putting your company ahead of the competition. You can have a meeting with …

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The 3 Most Important Benefits of Professional Network Management

August 31st, 2015

When you seek professional IT services to upgrade network management, you’re making an investment in the future of your company. If you fail to keep up with latest advancements in IT systems, you’re not only losing time and money, but putting your business at risk of losing important information at the drop of a hat.

Network management has been revolutionized with information technology services that use an all-encompassing approach. This includes offering your company increased security, optimized components, and virtualization when possible to limit the need for physical equipment. When you …

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3 Reasons Your Business Needs to Invest in the Best Security Systems Possible

August 14th, 2015

Your business is fighting off attacks left and right every second of the day, whether you’re aware of it or not. These invasions of your company are not just limited to virtual bandits, but potential burglars and rogue employees as well.

To ease your mind and protect your assets, you need to invest in the right security systems that will cover you from every angle. Here are three important benefits of good security systems that will protect your business from any threat that may come its way:

1. Prevent data loss:
Have you …

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